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20Apr
27Apr

FAQs – Answers to your most frequently asked questions

For the reopening in summer 2021, as in the previous season, some services and spaces will be remodelled to ensure safety and freedom of movement for everyone.

Such as? 
  • LIFT for example, only one family unit is allowed at a time. 
  • Children's PLAY AREA with a maximum of 5 children. Parents are kindly requested not to stay in the children's room.
  • ACTIVITIES PROGRAMME 
All activities for both adults and children require registration one day in advance and some will be limited in number. 
  • WELLNESS AREA is open by reservation only and for the exclusive use of a couple, a single person, a family unit, thus becoming a "Private SPA".
  • SERVICES and PROGRAMS 

We have tried to organise programmes and to guarantee all services with the maximum security, so that you can enjoy a peaceful holiday.

Booking and cancellation terms and conditions

VACANZA IN LIBERTÀ  WETRUST E VACANZA ASSICURATA – DALLA RIAPERTURA 2021 ALLA PRIMAVERA 2022
La pianificazione flessibile del vostro viaggio è la nostra priorità.

WETRUST FREEDOM AND AN INSURED HOLIDAY - FROM REOPENING 2021 TO SPRING 2022
Flexible planning of your holiday is our priority.

CANCELLATION FREE = 100% TRAVEL FLEXIBILITY

Until Spring 2022 cancellation is free up to 3 days from arrival, excluding the periods from 1st to 31th August 2021, from 24th December to 9th January 2022 and from 26th February to 4th March 2022 where free cancellation will be up to 7 days from arrival.

We require a 20% deposit to be paid by bank transfer or by Card. In case of late cancellation, no show or early departure, the deposit will be retained.

In the event of official travel restrictions to our region, you will be able to cancel your booking free of charge with two options: you can have your deposit refunded or keep it valid for a future stay.

SAFE HOLIDAY = 100% SERENITY OF TRAVEL

Even for cancellations after the deadline, there is a solution!

At the time of booking, we recommend that you add travel insurance so that you don't lose the amount you have already paid. By taking out the Care4you policy with our approved partner, you will be covered against unforeseeable eventualities of the period, but also in many cases including: illness and accident, Covid's positivity, bereavement, pregnancy pathologies, if you are summoned as a juror or witness, traffic accident, dismissal, late arrival, damage to your home. The cost of the insurance is 4% of the entire stay.

Hotel location

The hotel is located just 50 metres from the historic centre of "Cavalese Bassa". You only need to leave the hotel and walk a few steps to reach it. At 200 meters you will find the centre with shops, bars and the pedestrian area, the Museum of the Magnifica Comunità di Fiemme and the Center for Contemporary Art. A 10 minute walk away is the beautiful Parco della Pieve, a green oasis in the centre of the village.

Hotel - private parking

We have two open car parks, one large and one small. The parking spaces are free for all our customers. We kindly ask you to park in the spaces indicated. If there is no parking space, we ask you to park in the middle of the car park and to report this to the reception.

Charging for electric cars

In the small car park we have 2 parking spaces connected to a charging station. You can download the Evway app which provides you with complete, accurate and up-to-date information in real time to enable the best charging experience. If you would like to book a parking space please contact us. for electric cars

Wi-fi

The wi-fi connection is active both in the lobby and in the rooms and is free for all our guests. It is a fast connection. It is not active in the dining room to leave the environment quiet and encourage conversation. In some rooms unfortunately the connection is not optimal but all common areas are. In some rooms it is possible to shield the connection by means of a network disconnect.

Tourist tax

The tourist tax for Val di Fiemme until 30th November 2021 is 1,50 euro per person from 14 years of age up to a maximum of 10 days. In addition, there is a Valleviva Forever contribution of 0,70 euro per person from 14 years old for the activities included in the Fiemmemotion card.

Check-in and check-out

  • Check-in: before 20:00; in case of delay the service has a supplement of 10,00 euro per room.
  • (On the day of arrival the rooms will be delivered in the morning after 14:00)
  • Check-out: before 10:00 a.m.
  • (On the day of departure, rooms must be vacated by 10:00 a.m.)
  • On request, subject to availability, it is possible to extend all the day long the check-out time for a fee of € 25.00.

Animals allowed 

We gladly accept your pets: dogs, cats, hamsters, birds, fish, everyone and even plants. Dogs can stay in the common areas, but NOT in the restaurant. For those who wish, it is possible to have meals outside on the garden terrace, keeping the dog with you.  
It is important that they do not disturb the resting hours.
For each animal there is a daily fee of 10 euro for extra cleaning.
Veterinarian nearby.

Children's entertainment and babysitting 

In the hotel we have a very nice entertainment program "FREE AND CHILDREN" with a trustworthy and serious person. the program for children from 3 to 11 years is weekly and includes about 18/20 hours. On request there is a babysitting service with qualified staff at agreed prices.

Bikes

We have brand new ebikes which need to be reserved to be checked and sanitised. A child seat and trolley are available free of charge for our younger guests. You can go for a ride in the woods and along the beautiful and very long cycle path beside the river Avisio. For walks you can hire a 3-wheel buggy and a backpack for children.

Hotel cuisine

The hotel offers 100% vegetarian food
We offer cheeses from the Caseificio di Cavalese (Cavalese cheese factory) and eggs at 0 km to support the quality of the food and the local economy. 
With us you can sit at the table with peace of mind because the selection, the choice and the food route is an a priori choice for us.
The cuisine is expressed in menus plant based from a controlled supply chain, proposed in a creative and colourful way that will make you love vegetables, cereals, legumes and vegetable proteins, well studied and always balanced. The children's menu is never missing.
Our 4 x buffet is a search for a gourmet wellness we were inspired by Steiner's anthroposophy where the plant that nourishes man is in an inverted relationship with it and each day of the week is inspired by a different cereal. The result is a surprising and imaginative buffet, where vegetables and seeds create an inviting and complete proposal. Because of restrictions due to COVID protocols, the buffet is served at the table and is protected for choice.
For special diets in agreement with our chef, an extra charge of €10.00 per day is required.
All our preparations are free of sugar and refined flours, and are based on organic products.

Plant based breakfast

Our breakfast includes all organic products: fairtrade coffee, a wide range of teas and infusions, vegetable drinks made from rice, soya, oats and almonds, white soya yoghurt, mixed and unsweetened jams, veg nutella, vegetable and apple butter, agave syrup, cane and rapadura sugar, corn and rice biscuits, wholemeal rusks, muesli and granola, corn, spelt and oat flakes, cereals for children. Oilseeds and dried fruit. Seasonal fresh fruit, fresh fruit salad, apple juice, fresh juices, fruit and vegetable extracts. Whole-grain breads made with sourdough, homemade spelt toast and breakfast pastries, savoury cakes all vegan all homemade. There is no shortage of chopped vegetables, humus and almond, peanut and sesame creams. Every day we have a different breakfast and we are pleased to present the golden milk and Budwig cream.

Gluten free menu 

We care about the dietary needs of our guests and also offer gluten-free menus. Many of our dishes are gluten-free. Of course, depending on the menu of the day, the same gluten-free dishes will be served for those who need them: gluten-free pasta, gluten-free cereals, pulses, vegetables, etc., as well as bread and desserts. 

Meal time

The restaurant's time is not fixed or the same for everyone. It is flexible to allow each guest to have lunch and dinner according to their own habits or to stay a little longer in the garden!
The hours of entry to the restaurant are as follows :
Breakfast: from 8 a.m. to 10.15 a.m. 
Snack: from 4.30 p.m to 5.15 p.m.
Dinner: from 7 p.m. to 8.15 p.m.
For younger guests the restaurant is also open at earlier times.
Those who wish can have breakfast and dinner on the terrace or in the garden.

Full board accomodation

We don't offer full board because the mountains have so many moments to experience that it would be a pity to miss them. For those who wish, it is possible to have lunch in the garden, in the woods or on top of the mountain thanks to our "Azalea picnic"! You can pick it up directly at reception at the agreed time and enjoy it so you don't miss a single moment of your precious holiday.

Courtesy set 

L’Azalea è un hotel green e per una scelta ecologica ha rinunciato al packaging. Nel bagno trovate due dispenser, uno sul lavandino e l’altro nella doccia. Il sapone contenuto è ecologico e anallergico. Lo potete utilizzare sia per il corpo che per i capelli.

Reading lamps 

We have beautiful bedside lamps but they may not illuminate the reading sufficiently. We are working on better lighting. We don't know if we will be ready in the summer. In case you need more light please do not hesitate to ask at the reception.

Minibar

Our rooms do not have a minibar. This is an ecological choice. The Lagorai water on the table as a welcome is very much appreciated by our guests. Unfortunately, due to the anticovid protocol we had to suspend this service. For medicines and groceries we have two personalised and secure fridges at the reception.

How to reach us by public transport

For those arriving by train, there is a bus (no. 140) from Ora station which leaves every hour and takes about 50 minutes. The bus stop on arrival is in Piazza Scopoli, a 5-minute walk from the hotel. The bus station on departure is 500 metres away. In case of heavy luggage we can pick you up but you have to inform us beforehand or send a taxi.t

Payment

Payments can be made in cash up to EUR 999, or by debit card (Maestro), bank transfer and credit card (Visa, Mastercard). From this year it is possible to make digital payments. We will inform you with which intermediary.

Special offers

On the Hotel's website on the page OFFERS AND CONTACTS you will find all our special and thematic offers always up to date, with promotional periods and EARLY BOOKING discounts for stays of at least 7 nights.

Yoga for everyone

Yoga is in our AZALEA EXPERIENCE programme and is part of our philosophy and holiday for STARBENE. During the year we also offer themed yoga packages and retreats. You will find our holistic offers under OFFERS AND CONTACTS.

Fiemmemotion guestcard

To accompany your holiday you will find the Fiemme Guest Card, which will allow you to enjoy new experiences, including spectacular stories, nature excursions, slow movements, mountain sports, theme parks for children, visits to museums and comfortable transfers on shuttles, trains and buses.

Services for children

For children we have an indoor play area with building blocks, books, paints, chalk and toys, etc. In the garden we have a sandpit, tree house, slackline and trampoline. For children the garden is a paradise. (Due to the ANTICOVID protocol the latter two are unfortunately not accessible). Table football and table tennis are fun for everyone.
In addition, there are many facilities for the little ones: cots, safety rails, high chairs, baby food sets, baby baths, potties and bicycle seats.
For the little one

Children's playgrounds

At 500 metres from the hotel there is the beautiful Parco della Pieve where you can take beautiful walks in the green among the centuries-old trees, with wooden games and tennis. Nature is a unique playground to be discovered!

Adventure parks in Val di Fiemme

La valle ha 4 paradisi. Aria pulita, paradisi incontaminati lontani dal traffico. Nei piani alti della Val di Fiemme la creatività vola libera e spalanca lo sguardo. Intorno alle quote 1.200 e 2.200 metri incontriamo il parco d’arte ambientale più alto in Europa e tre parchi della fantasia che raccontano la natura attraverso il gioco: il Parco artistico di Respirart, la Montagna Animata, il Giro d’ali. Il Bosco che Suona e il Parco Naturale di Paneveggio sono una vera immersione nella natura.

The valley has four paradises. Clean air, unspoilt landscape away from traffic. In the upper reaches of Val di Fiemme, creativity flies free and opens the eyes wide. At altitudes of 1,200 and 2,200 metres we find the highest land art park in Europe and three fantasy parks that tell the story of nature through play: the Respirart art park, the Montagna Animata, the Giro d'ali. The Sounding Wood and the Paneveggio Nature Park are a true immersion in nature.

Swimming pool

We don't have a swimming pool but we have an agreement with the municipal swimming pool in Cavalese, which has an outdoor pool. In Predazzo there is a brand new natural swimming pool and the possibility to practice sup.

Are you curious to know how we are organised for this summer? Actually the same as last summer 🙂 but even better!

SAFE HOLIDAYS 2021