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FAQs – Answers to your most frequently asked questions

Dear guests and friends,

we are looking forward to welcoming you back to Val di Fiemme to give you an unforgettable stay, one of those to be spent lightly, immersed in the colourful landscapes of Spring, Summer and Autumn in Trentino ... Come and visit us with the utmost confidence!

We can guarantee high standards of security, flexibility and quality services in the informal Azalea style.



If you have already decided to book a holiday with us, or are thinking about it, please visit this page! You'll find lots of useful information and answers to frequently asked questions.

What will the SAFE HOLIDAYS 2022 be like?

We are in a phase of change. With this link we will keep you up to date in detail on the situation in Trentino and the latest news on which steps are being taken towards normality.

Our booking and cancellation terms and conditions

WETRUST FREEDOM HOLIDAY 

From April 2022 onwards you can cancel or change your booking without penalty up to 30 days before arrival; the penalty is 50% of the deposit for cancellations from 29 days to 8 days before arrival and 100% for cancellations in the last week before arrival.
In case of late arrival or early departure, the price of the booked stay will be charged.

In case of official travel restrictions to our region, you will be able to cancel your reservation free of charge with two options: have your deposit refunded or keep it valid for a future stay.

The deposit, amounting to 20% of the stay, must be paid by bank transfer or Paybylink or by Card. In case of late cancellation, no show or early departure, the deposit will be retained.

NEW SAVE HOLIDAY = 100% SERENITY OF TRAVEL 

There is also a solution for late cancellations!

When you make your booking, we recommend that you add travel insurance so that you don't lose the amount you have already paid. By taking out the Care4you policy  with our contracted partner, you will be covered against unforeseeable eventualities of the period, but also in many cases including: illness and injury, Covid's positivity, bereavement, pregnancy illness, if you are summoned as a juror or witness, traffic accident, dismissal, late arrival, damage to your home.

Hotel location

The hotel is located just 50 metres from the historic centre of "Cavalese Bassa". You only need to leave the hotel and walk a few steps to reach it. At 200 meters you will find the centre with shops, bars and the pedestrian area, the Museum of the Magnifica Comunità di Fiemme and the Center for Contemporary Art. A 10 minute walk away is the beautiful Parco della Pieve, a green oasis in the centre of the village.

Hotel - private parking

We have two open car parks, one large and one small. The parking spaces are free for all our customers. We kindly ask you to park in the spaces indicated. If there is no parking space, we ask you to park in the middle of the car park and to report this to the reception.

Charging for electric cars

In the small car park we have 2 parking spaces connected to a charging station. You can download the Evway app which provides you with complete, accurate and up-to-date information in real time to enable the best charging experience. If you would like to book a parking space please contact us. for electric cars

Wi-fi

The wi-fi connection is active both in the lobby and in the rooms and is free for all our guests. It is a fast connection. It is not active in the dining room to leave the environment quiet and encourage conversation. In some rooms unfortunately the connection is not optimal but all common areas are. In some rooms it is possible to shield the connection by means of a network disconnect.

TV

At the end of October 2021, the changeover to the new digital terrestrial and high-definition technology began. We have decided to wait and see what we can do... many of our guests do not use TV, so we are considering different strategies.

We have 3 test rooms without television but with the VAIA CUBE. This is a fir tree amplifier designed to listen to your music, fill your space and accompany your book. Each VAIA Cube is unique: no two pieces are the same, because each stroke of the axe given by the craftsman carves a cut that follows the natural grain of the wood, evoking the wound of the forest. In addition, each VAIA Cube sold represents a new tree that will be planted in the Dolomites.

The other rooms still have the old televisions. We apologise for the inconvenience but the hotel's eco-friendly approach does not support the total removal of a system after only 10 years.

Tourist tax

The tourist tax for Val di Fiemme is 2,00 euro per person from 14 years of age up to a maximum of 10 days. In addition, there is a Valleviva Forever contribution of 0,50 euro per person from 14 years old for the activities included in the Fiemmemotion card.

Check-in and check-out

  • Check-in: before 20:00; in case of delay the service has a supplement of 10,00 euro per room.
  • On the day of arrival the rooms will be delivered in the morning after 14:00
  • Check-out: before 10:00 a.m.
  • On the day of departure, rooms must be vacated by 10:00 a.m.
  • On request, subject to availability, it is possible to extend all the day long the check-out time for a fee of € 30.00.

Animals allowed 

We gladly accept your pets: dogs, cats, hamsters, birds, fish, everyone and even plants. Dogs can stay in the common areas, but NOT in the restaurant. For those who wish, it is possible to have meals outside on the garden terrace, keeping the dog with you.  
It is important that they do not disturb the resting hours.
For each animal there is a daily fee of 10 euro for extra cleaning.
Veterinarian nearby.
Dogsitter on demand.

Children's entertainment and babysitting 

In the hotel we have a very nice entertainment program "FREE AND CHILDREN" with a trustworthy and serious person. the program for children from 3 to 11 years is weekly and includes about 18/20 hours. On request there is a babysitting service with qualified staff at agreed prices.

Bikes

We have brand new ebikes which need to be reserved to be checked and sanitised. A child seat and trolley are available free of charge for our younger guests. You can go for a ride in the woods and along the beautiful and very long cycle path beside the river Avisio.
For walks you can hire a 3-wheel buggy and a backpack for children.

Hotel cuisine

The hotel offers 100% plantbased food

With us, you can sit at the table with peace of mind because the selection, choice and dietary pathway is a priori for us.
The cuisine expresses itself in menus based on controlled supply chain vegetables proposed in a creative and colourful way that will make you love vegetables, cereals, legumes and vegetable proteins, well studied and always balanced. The children's menu is never missing.
Our 4 x buffet is a search for a gourmet wellness we were inspired by Steiner's anthroposophy where the plant that nourishes man is in an inverted relationship with it and each day of the week is inspired by a different cereal. The result is a surprising and imaginative buffet, where vegetables and seeds create an inviting and complete proposal. Due to restrictions caused by COVID protocols, the buffet has been replaced by colourful and delicious starters.
For personalised menus linked to a special diet, an extra charge of € 10.00 per day is required in agreement with our chef.
All our dishes are free of sugar and refined flours, and are based on organic products. 
We offer cheeses from the dairy of Cavalese and eggs at 0 km to support the quality of local food and its economy.

Plant based breakfast

Our breakfast includes all organic products: fairtrade coffee, a wide range of teas and infusions, vegetable drinks made from rice, soya, oats and almonds, white soya yoghurt, mixed and unsweetened jams, veg nutella, vegetable and apple butter, agave syrup, cane and rapadura sugar, corn and rice biscuits, wholemeal rusks, muesli and granola, corn, spelt and oat flakes, cereals for children. Oilseeds and dried fruit. Seasonal fresh fruit, fresh fruit salad, apple juice, fresh juices, fruit and vegetable extracts. Whole-grain breads made with sourdough, homemade spelt toast and breakfast pastries, savoury cakes all vegan all homemade. There is no shortage of chopped vegetables, humus and almond, peanut and sesame creams. Every day we have a different breakfast and we are pleased to present the golden milk and Budwig cream.

Gluten free menu 

We care about the dietary needs of our guests and also offer gluten-free menus. Many of our dishes are gluten-free. Of course, depending on the menu of the day, the same gluten-free dishes will be served for those who need them: gluten-free pasta, gluten-free cereals, pulses, vegetables, etc., as well as bread and desserts. 

Meal time

The restaurant's time is not fixed or the same for everyone. It is flexible to allow each guest to have lunch and dinner according to their own habits or to stay a little longer in the garden!
The hours of entry to the restaurant are as follows :
Breakfast: from 8 a.m. to 10.15 a.m. 
Snack: from 4.30 p.m to 5.15 p.m.
Dinner: from 7 p.m. to 8.15 p.m.
For babies the restaurant can be open al 6.30 p.m. on demand
Those who wish can have breakfast and dinner on the terrace or in the garden.

Full board accomodation

We don't do full board because the mountains have so many moments to experience that it would be a shame to miss them. If you wish, you can have lunch in the garden, in the woods or on the mountain top with our "Azalea picnic", based on vegetable sandwiches, organic dried fruit, fresh fruit and an energy bar! You can pick it up directly at reception at the agreed time and enjoy it so you don't miss a single moment of your precious holiday.

Courtesy set 

The Azalea is a green hotel and for an ecological choice has given up packaging. In the bathroom you will find two dispensers, one on the sink and the other in the shower. The soap is ecological and hypoallergenic. You can use it both for the body and the hair.

Reading lamps 

We have beautiful bedside lamps but they may not illuminate the reading sufficiently. We are working on better lighting. In case you need more light please do not hesitate to ask at the reception.

Minibar

Our rooms do not have a minibar. This is an ecological choice. The Lagorai water on the table as a welcome is very much appreciated by our guests. Unfortunately, due to the anticovid protocol we had to suspend this service. For medicines and groceries we have two personalised and secure fridges at the reception.

How to reach us by public transport

For those arriving by train, there is a bus (no. 140) from Ora station which leaves every hour and takes about 50 minutes. The bus stop on arrival is in Piazza Scopoli, a 5-minute walk from the hotel. The bus station on departure is 500 metres away. In case of heavy luggage we can pick you up but you have to inform us beforehand or send a taxi.t

Payment

Payments can be made in cash up to EUR 1,999, or by debit card (Maestro), bank transfer and credit card (Visa, Mastercard). From this year it is possible to make digital payments like a Paybylink.

Special offers

On the Hotel's website on the page OFFERS AND CONTACTS you will find all our special and thematic offers always up to date, with promotional periods.

Yoga for everyone

Yoga is in our AZALEA EXPERIENCE programme and is part of our philosophy and holiday for STARBENE. During the year we also offer themed yoga packages and retreats. You will find our holistic offers under OFFERS AND CONTACTS.

Fiemmemotion guestcard

To accompany your holiday you will find the Fiemme Guest Card, which will allow you to enjoy new experiences, including spectacular stories, nature excursions, slow movements, mountain sports, theme parks for children, visits to museums and comfortable transfers on shuttles, trains and buses.

Services for children

For the children we have an indoor play area with building blocks, books, paints, chalk and toys, etc. In the garden we have a sandpit, tree house, slackline and trampoline. The garden is a paradise for children. Five-a-side football and table tennis are fun for everyone.
And there are lots of facilities for the little ones: cots, safety rails, high chairs, baby food sets, bath tubs, potties and bicycle seats.
For the little ones in the weaning phase, on request our kitchen can prepare vegetable broth without salt, vegetable puree, pulses puree, pasta and cereal flakes.

Children's playgrounds

At 500 metres from the hotel there is the beautiful Parco della Pieve where you can take beautiful walks in the green among the centuries-old trees, with wooden games and tennis. Nature is a unique playground to be discovered!

Adventure parks in Val di Fiemme

The valley has four paradises. Clean air, unspoilt landscape away from traffic. In the upper reaches of Val di Fiemme, creativity flies free and opens the eyes wide. At altitudes of 1,200 and 2,200 metres we find the highest land art park in Europe and three fantasy parks that tell the story of nature through play: the Respirart art park, the Montagna Animata, the Giro d'ali. The Sounding Wood and the Paneveggio Nature Park are a true immersion in nature.

Swimming pool

We don't have a swimming pool but we have an agreement with the municipal swimming pool in Cavalese, which has an outdoor pool. In Predazzo there is a brand new natural swimming pool and the possibility to practice sup.